Customer Services Support (1 position)

Customer Services Support (1 position)

Code:12809

Job Functions:

  • Open and maintain customer accounts by recording customer account information
  • Open and close out case records; Keep records of customer interactions and file documents
  • Adopt a highly professional approach to handle and resolve complaints and enquiries, provide appropriate solutions and alternatives within the time limits  and follow up to ensure resolution of customer issues via different media channels including: email, website, mobile app, chat app, social media
  • Manage inbound and outbound communication warmly and ascertain problem and inquiry
  • Promote and enhance positive, sustainable customer relationships by using a pleasant, courteous, professional manner and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Go the extra mile to engage customers
  • Explore customer concerns by contacting various departments to provide recommendations to reach case resolution
  • Coordinate with various resources to get latest updates on new products, new promotion programs, irregularities announcement.
  • Inform customer of deals and promotions
  • Contribute to team effort by accomplishing target results as needed; Work with Customer Support Team and Product Owner to ensure proper customer support is being delivered
  • Follow communication procedures, guidelines and policies
  • Seek to improve own and colleague’scustomer relationships to ensure that customer support levels are acknowledged to be world class
  • Use innovative approaches to customer concern resolution, ensuring new idea with successful outcomes are shared with the team.
  • Compilereports on overall customer satisfaction

Requirements:

  • Fluent in Thai and English, both written and spoken
  • High school diploma or equivalent; college degree preferred
  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Good computer skills: MS Office or Mac Office, Google Docs

Customer service representative top skills & proficiencies:

  • Product Knowledge
  • Quality Focus
  • Patience
  • Resolving Conflict
  • Responsible, honest and diligent
  • Attention to Detail
  • People oriented, friendly and approachable
  • Documentation Skills
  • Multitask
  • Analysis
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Professional but can also be casual at appropriate times
  • Basic Computer Skills
  • Proctive

interested candidate please send your current CV / Resume with expected salary to our consultant team.           email: admin@cfb.co.th 

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